Wintk Privacy Policy — Our Commitment to Protecting Your Information

This Privacy Policy ("Policy") describes in detail how we collect, use, store, and protect the personal data of Wintk platform users. By creating an account or using any Wintk service, you are considered to have accepted this Policy.

We want to be clear: Wintk never sells your data, never collects it unnecessarily, and never shares it without your consent. This isn't just a statement — our technical infrastructure is built to uphold that commitment.

Wintk only collects information that is necessary to provide our services. Collecting data beyond what's needed goes against our principles.

Wintk does not store full card numbers or complete bank account details. All payment processing is handled through secure third-party payment gateways.

There is a clear and legitimate reason behind every piece of data we collect. Wintk never gathers information on the basis that it might come in handy later.

Wintk's data protection framework operates across multiple layers. Even if one layer is breached, the others continue to safeguard your information.

Wintk's servers are hosted in world-class data centers with physical security, climate control, and redundant power supply. Regular data backups are maintained to prevent any loss in the event of an incident.

It's important to be transparent about who can access your data — both within and outside of Wintk.

• Wintk staff (limited access): Only those who need access to deliver a service can view the relevant data. All staff are bound by confidentiality agreements.
• Payment providers: Financial information required to process deposits and withdrawals is shared with providers such as bKash, Nagad, and others. These providers operate under their own privacy policies.
• KYC verification providers: NID information may be shared with specialized third-party identity verification providers. These parties are bound by strict data protection agreements.
• Law enforcement agencies: We may be legally required to disclose data in response to a valid court order or official investigation.
• Advertisers: Wintk never sells or shares your data with advertisers.
• Other online businesses: Your data is not shared with third parties for commercial purposes.

Wintk uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.

Most cookies can be disabled through your browser settings. However, turning off essential cookies may prevent Wintk from working properly — you won't stay logged in and sessions won't function. We do not use third-party tracking pixels or cross-site tracking for advertising.

Wintk supports GDPR-inspired user rights. You have control over your own personal data.

To exercise these rights, email support@wintk.my. Wintk will respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling a request in full — you will be informed of the reason if that occurs.

Wintk is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

Wintk does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Generally retained for 5–7 years to meet legal requirements.
• KYC documents: At least 5 years after account closure, in accordance with licensing requirements.
• Consent for marketing communications: Deleted after consent is withdrawn.
• Cookie information: Varies by type, from 1 session up to 1 year.
• Closed account data: Deleted progressively once legal obligations have been met.

Wintk may update this Privacy Policy when necessary. For significant changes, at least 14 days' notice will be provided beforehand.

• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• A history of all changes will be kept on this page.
• The Bengali version of this policy shall be considered the primary document.

If you have any questions about our Privacy Policy or wish to exercise your data rights, please reach out through the channels below.

Wintk typically responds to privacy-related requests within 7 business days. Complex requests may take up to 30 business days.

Why You Should Read the Privacy Policy Carefully

Most people accept online privacy policies without reading them — and that's understandable, since they're usually long and written in complex language. Wintk breaks that mold.

Everything here is written in plain English, with clear and honest information. What data Wintk collects, why it's collected, and where it goes — it's all laid out transparently. Reading this will help you use the platform with greater confidence.

Here's an example: when Wintk collects your IP address, it's only for two reasons — first, to determine which country you're accessing from (as required by our license), and second, to detect whether your account may be compromised through unusual login activity. Your IP address is never shared with advertisers.

It's also worth clarifying how Wintk handles your gaming history. Your betting or gaming history is stored for four reasons: (1) so you can review it at any time, (2) to serve as evidence in the event of a dispute, (3) to ensure responsible gaming features work correctly, and (4) to allow audits in accordance with licensing requirements. This history is never used for marketing purposes.

A note for mobile app users: Wintk only requests the permissions it genuinely needs. Camera access is used solely for KYC photo capture, and location permission is never requested. Notification permission is optional — the app works in full without it.

Finally, if you ever feel that Wintk is not honoring its commitments regarding your data — let us know immediately. We take every complaint seriously and investigate promptly. Your trust is our most valuable asset.